Return, Exchange & Shipping Policy
SHIPPING POLICY:
Order Processing Time:
Orders are typically processed and shipped within the same day or at least 24-48 business hours from the date of purchase. Business days exclude weekends and public holidays.
Delivery timeframes are estimates and may vary based on your location, the shipping method selected, and other factors beyond our control.
Shipping Methods:
We offer the following shipping methods:
- Standard Shipping: Estimated delivery within 3-6 business days.
- Expedited Shipping: Estimated delivery within 2-4 business days.
Shipping Costs:
Shipping costs are calculated by the courier based on the weight of your order and the selected shipping method. You can view the shipping cost for your order at checkout.
Free Shipping:
We may offer free standard shipping on orders exceeding a certain amount. This offer is subject to change, and details will be provided at checkout.
Order Tracking:
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track the status of your order using the provided tracking information.
Delivery Timeframe:
Estimated delivery timeframes are provided based on the selected shipping method. Please note that actual delivery timeframes may vary depending on your location, weather conditions, and other factors beyond our control.
Shipping Delays:
While we strive to meet the estimated delivery times, shipping delays may occur due to unforeseen circumstances. Hippy Trippy is not liable for any loss, damage, or expense arising from shipping delays beyond our control.
Delivery Address:
Customers are responsible for providing accurate and complete delivery addresses. Hippy Trippy is not liable for undelivered packages or additional shipping costs incurred due to incorrect or incomplete addresses provided by the customer.
Order Modifications:
Once an order has been placed, modifications to the shipping address or method may not be possible. Please double-check your order details before completing your purchase.
Contact Information:
For any questions or concerns related to shipping, please contact Hippy Trippy at support@hippy-trippy.com.
RETURNS POLICY:
Eligibility for Returns:
We accept returns for eligible products within 30 days from the date of purchase. To be eligible for a return, the item must be unused, in its original packaging, factory-sealed, and in the same condition as received.
Initiating a Return:
To initiate a return, please contact support@hippytrippy.com. Please provide your order number, the name of the item you wish to return, and the reason for the return.
Return Shipping:
Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping service to ensure your return is received.
Policy Changes:
We reserve the right to modify, amend, or update our Returns and Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on our website.
Contact Information:
For any questions or concerns related to returns and refunds, please contact Hippy Trippy at support@hippy-trippy.com.
CANCELLATION POLICY:
Customers may cancel their order after an hour of purchase before the label has been printed. Orders that have been printed a label may be charged a cancellation fee of $6.00 before processing the refund.
Cancellation Process:
To cancel an order or service, customers must contact support@hippytrippy.com within an hour after purchase and provide a reason for the cancellation. Orders can be canceled as long as the shipping label has not printed yet; otherwise, you will be charged a $6.00 fee.
Cancellation Fees:
A cancellation fee of $6.00 may be applied for cancellations made after the specified cancellation period. This fee is intended to cover any costs incurred by Hippy Trippy.