Refund Policy

REFUND POLICY:

Refund For Return Process:

Upon receiving your return, our team will inspect the item to ensure it meets the eligibility criteria for return. Once approved, we will initiate a refund to your original payment method. Please allow 5 business days for the refund to be processed.

Refund Timing:

Refunds may take some time to process and appear in your account. The timing of the refund depends on your payment method and financial institution. If you have not received your refund after 5 business days, please contact your bank or credit card company.

Non-Refundable Items:

Certain items are non-refundable, including unopened packages and used items.

Exchanges:

We do not offer direct exchanges. If you need a different item, please place a new order and initiate a return for the original item following our return process.

Damaged or Defective Items:

This may be a case-to-case basis. If you receive a damaged or defective item, please contact our customer support at support@hippytrippy.com within 5 days of receiving the product.

Refunds for cancellations will be processed according to the following guidelines:

• Cancellations made within an hour after the purchase will receive a full refund as long as the label has not been printed.
• Cancellations made after the cancellation period will not be eligible for a refund.